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Phone Systems

Business VoIP Phone Systems

Replace your aging PBX or plain old phone lines with a modern VoIP system that delivers crystal-clear calls, advanced features, and significant cost savings. IT Umbrella Group deploys and manages business VoIP solutions built for RGV companies of every size.

3CX& UCM
Platforms
SIPTrunk
Integrated
50%+
Cost Savings vs PRI
RGVLocal
Support

Modern Phone Systems Without the Enterprise Price Tag.

Traditional PRI phone lines and legacy PBX systems are expensive to maintain, difficult to scale, and packed with features nobody uses. Most RGV businesses are still paying for outdated telephony infrastructure simply because no one has shown them a better path.

IT Umbrella Group deploys 3CX and Grandstream UCM โ€” two of the most capable and cost-effective business phone platforms available. Combined with SIP trunking, you get a full-featured business phone system at a fraction of the cost of traditional telephony. And because we manage the network side too, your call quality is prioritized.

We handle the full stack. Most VoIP vendors sell you the phone system and leave the network configuration to someone else. IT Umbrella Group configures QoS policies on your router and switches to prioritize voice traffic โ€” the piece that makes the difference between great call quality and unusable VoIP.

What's Included
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On-premise PBX deployment (3CX, Grandstream UCM)
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SIP trunk provisioning and configuration
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Auto-attendant and IVR setup
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Extension and ring group configuration
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Call queues and hunt groups
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Call recording configuration
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Voicemail and voicemail-to-email
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QoS network configuration for VoIP
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Desk phone provisioning and deployment

Everything Your Business Needs

Built for RGV businesses that can't afford downtime or surprises.

๐Ÿ“ž
3CX PBX
Feature-rich software PBX running on your hardware or in the cloud. Auto-attendants, call queues, conferencing, mobile apps, and Microsoft Teams integration.
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Grandstream UCM
Purpose-built IP PBX appliance with built-in SIP server, call recording, and support for analog trunks and legacy devices alongside SIP.
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SIP Trunking
Replace expensive PRIs with SIP trunks โ€” dramatically lower per-minute rates, number portability, and scalability without physical line limits.
๐Ÿค–
Auto-Attendant
Professional auto-attendant with custom greetings, business hours routing, after-hours handling, and department extensions.
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Call Recording
Automatic or on-demand call recording stored locally or in the cloud. Essential for compliance, training, and dispute resolution.
๐Ÿ“ฑ
Mobile & Softphone
Employees take business calls on their mobile phones using the company extension โ€” no personal number revealed, full business system features.

Simple Process.
Real Results.

Getting started is easy. Here's exactly what happens from day one.

1
Discovery
We document your current phone system, call volumes, extensions needed, and special features (call recording, IVR, integrations) to design the right solution.
2
Network Prep
QoS policies configured on your network before any VoIP equipment arrives. Voice traffic prioritized at the switch and router level.
3
System Deployment
PBX installed and configured, SIP trunks provisioned, extensions built, auto-attendant recorded, and phones deployed and tested.
4
Training & Handoff
Staff trained on the new system. Admin credentials and documentation delivered. Ongoing support available for moves, adds, and changes.
Industries We Serve
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Medical clinics with nurse call and department routing
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Law firms with call recording and client routing
๐Ÿจ
Hotels requiring full PBX with room phones
๐Ÿข
Multi-location RGV businesses needing unified calling
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Retail and service businesses replacing key systems

Legacy PRI? We Can Help.

If you're still running a PRI, we can migrate you to SIP trunking while keeping your existing phone numbers. We've completed PRI-to-SIP migrations using Grandstream GXW4502 gateways for businesses that need to retain analog endpoints during the transition.

Cut your phone bill and upgrade your system.

Get a free VoIP assessment and savings estimate for your RGV business.

Get Free Assessment ๐Ÿ“ž (956) 928-9200

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